Hartmann Suites | apartments Windhoek | Windhoek self catering | to let in Windhoek

Hartmann Suites Terms & Conditions

Acceptance of Terms and Conditions All bookings accepted by Hartmann Suites (Company Reg No. D2012/0124) are subject to these Terms and Conditions that are deemed to have been accepted in full by the Client/Guest. Payment of a Booking Fee or Rental Charge also indicates acceptance of these Terms and Conditions.  General Renting serviced apartments from HartmannSuites is not intended to confer possession on the Client/Guest or to create the relationship of landlord and tenant between us and the Client/Guest. The Client/Guest will not be entitled to any form of tenancy. The Client/Guest confirms that they will not be occupying the serviced apartment as their only or principal home.   Reservations & Payment Your booking is only confirmed when we post or email written confirmation of booking following receipt of payment of the Booking Fee. When a booking is made, 50% of the total Rental Charge (Booking Fee) is required in advance to confirm the reservation. The balance (if any), of the Rental Charge is to be paid 28 days prior to the arrival date. If we do not receive full payment by this time, the reservation may be cancelled and the Booking Fee forfeited. The Client/Guest may be liable for the balance of the Rental Charge and for any other costs involved in the attempt to re-let the serviced apartment. When a booking is made less than 28 days prior to the arrival date, the full Rental Charge is required to confirm the reservation. Clients/Guests wishing to extend their stay are required to give at least 7 days notice, subject to the apartment or an alternative being available. Payment must be made in Namibia Dollar and must be clear of all bank charges, exchange rate variations and any other deductions. We accept the following methods of payment: Bank to bank transfer to our account, Visa and MasterCard. Under no circumstances will accommodation be provided until we have received cleared funds to cover the Rental Charge. Failure to pay in accordance with the agreed terms of payment may result in suspension of accommodation. We reserve the right to charge interest on overdue accounts at 4% above Namibian bank base rate and to seek payment in full for accommodation during the suspension period. All rates are per apartment and are subject to Value Added Tax (VAT) levied at 15% and the Namibian Tourism Board Levy at 2%.  Rental Charges The Rental Charge includes maid and laundry service on week days, change of bed linen and towels once a week, utility charges and broadband connection and usage. Our minimum length of stay is 1 night, with no maximum.  Laundry Service Hartmann Suites will use reasonable efforts to try to ensure that its cleaning service maintains a high quality service. However, Hartmann Suites is not responsible for clothing that bleeds, shrinks, or otherwise changes as a result of normal washing. Hartmann Suites is not responsible for lost articles unless proven that we are responsible for the loss. Hartmann Suites is not responsible for garments labelled "hand wash only" or "dry clean only" and is not responsible for checking for these labels in Client’s/Guest’s garments. Please check garments before handing the garment over to the laundry service. Hartmann Suites is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewellery, or anything else. Our Clients/Guests agree not to leave such items in their clothing or in the laundry bags. Hartmann Suites reserves the right to refuse cleaning any garment. Hartmann Suites does not guarantee removal of all stains. Hartmann Suites will reimburse Clients/Guests for lost or damaged clothing caused by the laundry service in an amount to be determined by Hartmann Suites. Clients/Guests must notify Hartmann Suites within 3 business days of receipt of laundry delivery of any lost or damaged items from that particular delivery, failure to do so constitutes a waiver of a claim for any lost or damaged items from that delivery. Occupants Only Guests specified by name at the time of booking by the Client/Guest may occupy the serviced apartment. The Client/Guest must not assign, sublet or part with or share possession of the serviced apartment or any part of it. HartmannSuites reserves the right to refuse admittance to the Guest if they are in breach of this condition.   Cancellation Policy Cancellations must be notified to us in writing. When notification of cancellation is received more than 28 days prior to the arrival date, all payments will be refunded after deducting the Booking Fee which is forfeited. When notification of cancellation is received less than 28 days prior to the arrival date, the Booking Fee is forfeited, and the refund of other payments is subject to the accommodation being re-let. The refund is less the rent for any part of the contracted occupancy during which the accommodation remains vacant. A change of arrival date or departure date by the Client/Guest may be treated as cancellation and re- booking. HartmannSuites recommends that the Client/Guest insures against cancellation.  Arrivals & Departures Apartments are available for occupation after 16:00h on the day of arrival, however keys are made available for collection during working hours (between 09:00h and 17:00h). Apartments must be vacated and keys returned by 10:00h on the day of departure. If there is a delay in vacating the serviced apartment beyond 10.00h, a full day's rental will be charged to the Client/Guest.  Keys Keys will be provided for the serviced apartments and are to be returned in line with the departure terms as above. For any keys not returned, there will be a N$250 charge. If the Client/Guest loses or misplaces their keys during occupation and require assistance to gain entry, an additional charge of N$250 will be made. Broadband Broadband internet access is provided in all serviced apartments. Although we will endeavour to assist with any connection problems, HartmannSuites accepts no responsibility for the inability to connect to this facility.  Property Use & Conditions The Client/Guest is responsible for taking all reasonable care of the serviced apartment and its contents. The serviced apartment and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the Rental Period. No items may be removed from the serviced apartment. Except in the case of normal wear and tear the Client/Guest will be responsible for making good any damage to the serviced apartment or its contents which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of the Client/Guest or their visitors. Such damage must be reported to us without delay. In the event that breakages or damage are discovered, or extra cleaning required, after departure, we will notify the Client/Guest in writing within 7 days of departure, providing detail of the issues and an invoice for the cost of rectifying them. HartmannSuites will not be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the serviced apartment or in the apartment block or its grounds. Smoking is not permitted in the serviced apartments or communal areas. Pets must not be kept at the apartments.   Complaints Any complaints must be made in writing immediately to Hartmann Suites. We shall not have any liability for any complaint received after the completion of the Rental Period.  Hartmann Suites | P.O. Box 86774  | Windhoek | Namibia Registered in Namibia. Company Registration No: D2012/0124 VAT Registration No: 5680668-01-5 NTB Registration No: SEL00739
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